Help Desk Technician (Active Secret Clearance Required)

This is a 3 month contract position onsite in Oklahoma City. Salary : $20-28 / hour

Due to Government Contract, all viable candidates must have an active US Secret Security Clearance or higher

We are seeking a skilled Help Desk Technician with an active Secret clearance to support end users in a secure government or defense environment. This role provides technical troubleshooting, system support, and incident resolution for desktops, laptops, networks, and mission-critical applications. The ideal candidate has strong customer service skills, technical knowledge, and experience supporting IT systems in a DoD or federally regulated environment.

Responsibilities :

• Provide Tier I / II technical support for hardware, software, and network issues, both remotely and on site.
• Respond to and resolve help desk tickets, escalating complex issues as necessary.
• Install, configure, and troubleshoot Windows operating systems, mobile devices, printers, and approved software.
• Support account creation and maintenance within Active Directory, M365, and other secure systems.
• Maintain, image, deploy, and track government-furnished equipment (GFE).
• Ensure compliance with cybersecurity and information security policies (NIST, DoD STIGs).
• Prepare and maintain detailed documentation of tasks, procedures, and ticket history.

Requirements :

$20 - $28 an hour