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Technical Officer I - Social and Behavior Change (SBC)
Technical Officer I - Social and Behavior Change (SBC)FHI 360 • Washington, DC, United States
Technical Officer I - Social and Behavior Change (SBC)

Technical Officer I - Social and Behavior Change (SBC)

FHI 360 • Washington, DC, United States
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Job Summary :

FHI 360 is seeking a social and behavior change (SBC) focused technical officer to provide technical support and guidance to staff and partners for the Inspire SBC Activity. Inspire SBC is a five-year cooperative agreement that aims to increase implementation of theory-informed, evidence-based, locally-led social and behavior change programming. The SBC Technical Officer will work closely with communications and knowledge management (KM) senior staff to ensure technical and operational aspects of projects at the country-level, as well as regional and / or global levels. The technical officer will provide support to existing online knowledge management platforms and websites, including promoting platform uptake and use, implementation of the Activity communication plan (e.g. social media and press releases), and the preparation of activity reports, donor reports, best practices documents, and publications.

Technical Officers (Level I - III) provide a range of technical and administrative services at increasing levels of complexity to support project implementation and proposal development. Individuals within these positions are expected to demonstrate an increasing level of proficiency within the specific relevant technical area.

Accountabilities :

Technical Requirements :

  • Manages day to day requirements of knowledge management platforms, including tracking and supporting reporting on key performance indicators and metrics.
  • Supports tracking and engagement of Activity communities of practice.
  • Supports the Project Director with coordination and management functions.
  • Supports the MERL Director on internal knowledge management activities.
  • Supports implementation of the Activity's social and digital media activities.
  • Supports the technical lead for communications and KM for Inspire SBC.
  • Assists in providing technical support in the development and dissemination of tools, materials, reports, papers, and interventions for the Activity.
  • Provides quality control and quality assurance support.
  • Contributes to development and sharing of lessons, knowledge, innovations, and best practices.
  • Provides support to work planning and workplan preparation and finalization
  • Performs other duties as assigned.

Project Design Implementation :

  • Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOPs).
  • Supports collaborative efforts to develop solutions to address communications and KM gaps to strengthen capacity at country levels.
  • Contributes to planning and making recommendations for communications and KM operations and SOPs.
  • Supports the development of strategies / plan, training content, and tools for the design and implementation of communications and KM technical initiatives.
  • Coordinates with technical and programmatic staff members to capture learning, impacts, and best practices for internal and external dissemination.

    • Client / Funder Support :

  • Participates in client / funder meetings.
  • Prepares Requests for Proposals for technical, administrative, and other service needs.

    • Operations Management (Finance, HR, etc.) :

  • Responds to requests and inquiries from internal and external staff.
  • Provides administrative and logistic support to technical research, training, events, meetings, and other activities.

    • Project / Program Reporting :

  • Supports preparation of quarterly and annual reports, and other documents.
  • Writes and edits technical reports and documents.
  • Gathers information, data and statistics needed to provide evidence to reports, presentations, papers, and other documentation produced.
  • Assists with technical troubleshooting, guide data analysis and application of data.
  • Ensures the documentation and reporting of appropriate services rendered to clients is done in the relevant service registers.
  • Assists with compiling technical content (e.g., reports, presentations, manuscripts).

    • Applied Knowledge & Skills :

  • Knowledge of diverse communications and KM approaches, strategies, concepts, and practices to disseminate and visualize learning across multiple health and other sector focal areas, including social media platforms.
  • Familiarity with existing global health KM platforms strongly preferred.
  • Strong experience in developing and executing social media content and related strategies.
  • Prior experience developing and reviewing scopes of work and deliverables for partners, consultants, etc.
  • Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
  • Articulate, professional, and able to communicate in a clear, positive manner with clients and staff.
  • Basic working knowledge of concepts, practices, and procedures with providing technical support for technical research studies.
  • Excellent oral and written communication skills.
  • Excellent organizational and analytical skills.
  • Demonstrated proficiency with using Microsoft Office Suite required.
  • Ability to analyze and interpret data, identify errors, and prepare reports.
  • Ability to solve problems and implement corrective action as needed.
  • Must be able to read, write, and speak fluent English.
  • Fluency in French preferred.

    • Problem Solving & Impact :

  • Works on problems of moderate scope that require analysis or interpretation of various factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Builds rapport with internal and external staff.
  • Decision may affect a work unit or area within a department.

    • Supervision Given / Received :

  • Has no supervisory responsibility.
  • Receives general instructions on routine work, detailed instructions on new assignments or projects.

    • Education :

  • Bachelor's Degree or its International Equivalent in Civil Society, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or Related Field.

    • Experience :

  • Typically requires 2+ years of relevant experience in knowledge management, social media, and technical assistance.
  • Prior work experience in a non-governmental organization (NGO), government agency, or private company.
  • Experience providing technical support for social and behavior change programs is preferred.
  • Experience supporting USAID-funded programs is preferred.
  • French language skills preferred.
  • Availability to work East Coast hours preferred.

    • Typical Physical Demands :

  • Typical office environment.
  • Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
  • Ability to sit or stand for extended periods of time.
  • Ability to lift / move up to 5 lbs.

    • Technology to be Used :

  • Personal Computer / Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype / Zoom / Teams), cell phone / mobile technology, and standard office equipment.

    • Travel Requirements :

  • 10% - 25%
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