Smoothie King Manager

Job Summary  The General Manager oversees the overall management, operations, and team at the assigned Sweet Treat Ventures LLC Smoothie King location, ensuring consistent delivery of the Smoothie King Experience, driving sales growth, and fostering a positive work environment in alignment with brand standards and core values.  Supervisory Responsibilities  The General Manager performs the following supervisory duties :

• Recruits, interviews, hires, and trains individual contributor level staff in the department.  Oversees the daily workflow of the team.  Provides constructive and timely performance evaluations.  Handles discipline and termination of team members in accordance with company policy.  Essential Functions / Major Responsibilities  Workforce Management  This includes the overall management of the team, covering staffing, sourcing, onboarding, and scheduling.  Create and implement a steady strategy for recruiting, sourcing, and onboarding team members who align with the mission and have a passion for service.  Carefully guide and complete the orientation process to guarantee a seamless beginning for new team members.  Plans and organizes shifts to accommodate the requirements of both team members and guests.  Clearly and effectively delegate tasks to achieve successful operations of the store.  Learning and Development  Empower team members with the right knowledge, skills, and abilities to achieve excellence.  Ensure team members are well prepared for success by strategically scheduling, communicating, and executing training sessions to minimize any disruption to the guest experience.  Recognize knowledge and skill gaps in new team members and customize training programs for ongoing improvement in those areas.  Support team member career progression by identifying potential career paths, providing mentorship, and facilitating internal mobility.  Ensure the store has a certified trainer to facilitate training for new team members.  Operational Excellence and Continuous Improvement  Leverage appropriate systems to consistently provide the Smoothie King Experience and offer guidance for continuous improvement.  Use operational tools such as P&L statement, daily checklist, cash & deposit log, and scheduling and inventory management tools to achieve operational excellence.  Ensure compliance with food safety guidelines, store appearance, and cleanliness are upheld and consistent with Smoothie King brand standards.  Share key information on the daily plan so Team Captains can run effective shifts.  Manage cash activities for the store and validate and reconcile cash and time logs for accuracy and coaching opportunities.  Sales and Inventory  Ensure optimal product placement and quantities to enhance sales growth while minimizing waste.  Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.  Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.  Establish a weekly inventory plan and maintain inventory flow using point-of-use, front stock, back stock, and signals for replenishment.  Ensure the store is set and maintained to expectations and adjusted appropriately to store specific needs using pars and plan-o-grams.  Culture and Team Engagement  Foster a positive work environment, encourage open communication, and promote team member involvement in decision-making processes.  Lead the team by setting clear performance expectations, providing regular feedback and coaching, and conducting progress reports (reviews).  Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative, and effective methods of recognition.  Own, promote, and drive implementation of company guidelines through action planning and inspiring the team to meet standards in alignment with the brand vision.  Drive cross-departmental collaboration initiatives to streamline processes and improve communication.  Core Competencies  The role requires demonstrating the following core values at the Level 2 - SR / MGR level :   We Are Better Together : Leads initiatives to improve team engagement and effectiveness.
• Approaches challenging team situations with optimism and an open mind, focusing on coming to a respectful conclusion.

Values working on a diverse team and the importance of differing perspectives to develop unique solutions or ideas.  We Do the Right Thing :

Inspires and / or coaches team members on how to effectively communicate and provide feedback with empathy.  We Focus and Finish :

Acts as an accountability role model.  We Keep Evolving :

Takes initiative and is not satisfied with the status quo.  We Live the Mission :