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Mainframe Production Support Engineer (Chandler)
Mainframe Production Support Engineer (Chandler)FDM Group • Chandler, AZ, US
Mainframe Production Support Engineer (Chandler)

Mainframe Production Support Engineer (Chandler)

FDM Group • Chandler, AZ, US
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About the role

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (eg. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT Operations, Change & Transformation, and Risk, Regulation & Compliance.

Job Overview :

FDM Group is seeking experienced Mainframe Production Support Engineers . The ideal candidate will have a strong background in mainframe technologies, hands-on experience in production support, and the ability to troubleshoot and resolve complex issues in a mission-critical environment.

Key Responsibilities :

  • Provide day-to-day production support for mainframe applications and systems.
  • Monitor batch jobs, resolve abends, and ensure timely completion of production cycles.
  • Perform analysis and root cause identification for recurring issues, implementing permanent fixes where possible.
  • Collaborate with development, infrastructure, and business teams to support incident resolution and process improvements.
  • Develop and maintain job control language ( JCL ) scripts, IBM utilities, and related mainframe workflows.
  • Document processes, incident resolutions, and technical solutions to ensure knowledge transfer and operational efficiency.

Required Skills & Experience :

  • 510 years of experience in Mainframe Production Support .
  • Strong proficiency in JCL and IBM utilities (IEBGENER, SORT, IDCAMS, etc.).
  • Good understanding of job scheduling, monitoring, and performance tuning.
  • Experience troubleshooting mainframe application issues and coordinating with cross-functional teams.
  • Knowledge of COBOL programming is highly desirable (ability to read / debug code).
  • Strong problem-solving, analytical, and communication skills.

    • Preferred Qualifications :

  • Banking or financial services industry experience.
  • Familiarity with ITIL processes (Incident, Change, Problem management).
  • Experience with automation and process improvement in mainframe environments.
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    Production Support Engineer • Chandler, AZ, US

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