Desktop Support Engineer (Santa Clara)

Role : Desktop Support Engineer

Location : Santa Clara, Onsite (5 days a week)

Duration : 3 months+

Job Description : We are seeking a highly skilled Desktop Support Engineer with solid experience in Dell Latitude hardware platforms to assist with the migration from Windows 10 to Windows 11 . This is a short-term, 3-month project, requiring the candidate to work onsite in Santa Clara for all 5 days of the workweek. The ideal candidate should have extensive experience with Microsoft Intune, Windows 11 imaging, device enrollment for systems not hardware hashed , as well as troubleshooting Microsoft BitLocker encryption, Crowdstrike EDR, VPN connectivity , user data migration, and strong PowerShell scripting skills . This role requires strong communication skills, as the engineer will collaborate closely with the clients IT End User Service Manager and work as part of a project team.

Key Responsibilities :

• Lead the migration from Windows 10 to Windows 11 , ensuring minimal disruption to user operations.
• Utilize Microsoft Intune for device management , deployment, and device enrollment for systems not hardware hashed.
• Manage the Windows 11 imaging process and deployment to new systems, particularly on Dell Latitude hardware platforms .
• Troubleshoot Microsoft BitLocker encryption issues and ensure devices are properly encrypted during migration.
• Resolve Crowdstrike EDR issues and ensure devices are secure throughout the migration.
• Provide VPN connectivity support, resolving network-related issues as part of the migration.
• Oversee user data migration to new laptops, ensuring smooth transfer and continuity of files and settings.
• Utilize PowerShell scripting to automate processes, enhance migration efficiency, and streamline troubleshooting tasks.
• Collaborate directly with the client IT End User Service Manager, providing regular updates on project progress and challenges.

Qualifications :

Desired Skills :