Data Entry Specialist

Job Description

Job Description

At HealthFirst, our relentless dedication to saving lives drives us forward every day. With an impressive track record of approximately 1,000 lives saved annually and a remarkable total of 52,000 lives saved throughout our storied history, we make an undeniable impact. Each life saved is far more than a statistic; it represents the cherished connection between loved ones, family members, and dear friends. We stand resolute in our commitment and determination to make a lasting impact.

JOB OVERVIEW : This position is responsible for entering and processing sales orders. The person in this role will understand HealthFirst Sales Operations processes and procedures to ensure timely and accurate submission of customer orders for processing and shipment, meeting applicable Quality standards. Works with Production team and other departments to troubleshoot issues.

KEY RESPONSIBILITIES :

• Accurately enter and process sales orders in a timely manner
• Problem solve by researching company data systems, email, the internet, and by asking

appropriate personnel throughout the company

parties to quickly resolve issues.

backorders found in their orders.

SPECIFIC KNOWLEDGE & SKILLS :

accuracy

GENERAL SKILLS & COMPETENCIES :

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

MINIMUM WORK EXPERIENCE : Minimum of 1 year in customer service experience or equivalent preferred.

PREFERRED EDUCATION : General education, vocational training and / or on-the-job training.

TRAVEL / PHYSICAL DEMANDS : Travel typically less than 10%. Office environment. No special physical demands required.

SKILL : Very good understanding of the job and apply knowledge and skills to complete a wide range of tasks. Apply acquired knowledge of procedures and external regulations.

COMPLEXITY : Work on assignments that are moderately difficult and may require judgment and initiative. Understand implications of work and make recommendations for solutions. May be responsible for making independent procedural decisions.

SUPERVISION : Work under minimal supervision and may determine methods and procedures on new assignments.

PERFORMANCE REQUIREMENTS : Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

The range for this position is $19.34-21.25. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location / labor market, internal equity, etc.

BENEFITS : Other benefits available include : Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Work Life Assistance Program, & Educational Benefits.

HealthFirst is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.