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Office Manager
Office ManagerAqua-Tots Swim School • Louisville, KY, US
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Office Manager

Office Manager

Aqua-Tots Swim School • Louisville, KY, US
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Job Description

Job Description

Management Positions (Office Manager)

  • Employment : Full-Time, non-exempt

Job Objective :

Join a fast-paced, culture driven work environment for the largest swim school franchise worldwide! We are looking to invest in leaders who are willing to learn and grow to make a difference in their community! This management team would lead and manage all school staff in upholding Aqua-Tots Swim Schools core values and brand standards to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots curriculum standards and provide excellent customer service in a safe and welcoming environment. Our mission is to save lives by teaching children how to become safe and confident swimmers for life – and we absolutely

LOVE  what we do!

Job Skills

  • Required Bachelor’s degree or 1-3 years of experience in management
  • Strong multitasking, decision-making, and leadership skills

    • Benefits and Compensation

  • Generous PTO, vacation, sick time package
  • Healthcare benefit plans available
  • Monthly employee events, including annual King’s Island Trip

    • Qualifications :

  • Must love people and support our company mission of drowning prevention in the community
  • Experience in customer service and / or aquatics preferred
  • Uphold Aqua-Tots Swim Schools Core Values :

    • Affirm each other’s strengths and protect each other’s weaknesses.

  • Treat others the way you desire to be treated.
  • Extend grace to those who are teachable.
  • Seek first to understand others before trying to be understood.
  • Choose relationships over profits.
  • Think outside the box; always question the status quo.
  • Praise in public; correct in private.

    • Job Duties and Responsibilities :

  • Become Water Safety Instructor certified to be well rounded in Aqua-Tots business
  • Provide excellent customer service by communicating effectively with potential and existing customers while building relationships with families
  • Provide information about our facility, swim program, mission, and core values
  • Become comfortable navigating our Point-of-Sale and CRM platforms
  • Ensure facility safety and cleanliness
  • Manage daily school operations for provide efficiencies, revenue growth, and retention of customers and staff
  • Handle customer complaints gracefully by using customer-focused principles in every customer interaction
  • Supervise / plan / anticipate staff scheduling and needs
  • Interviewing / hiring / training / evaluating / discipline / firing of staff
  • Lead monthly in-service trainings for the team
  • Other duties as assigned

    • For questions and inquiries please contact our talent acquisition team at JoinThayersTots@aqua -tots.com

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    Office Manager • Louisville, KY, US

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