Wine and Spirits Assistant Department Manager

Assistant Wine & Spirits Department Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : Assistant Wine & Spirits Department Manager

Department : Wine & Spirits

FLSA : Non-Exempt

General Function : Provides prompt, efficient and friendly customer service. Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers.

Core Competencies : Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Reporting Relations : Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager

Positions that Report to you : Wine & Spirits Clerks

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Stocks, rotates, and faces product on shelves.
• Supervises and assigns work for evening / part time crew.
• Ensures department standards are met. Handles and satisfies customer issues.
• Trains new employees.
• Reviews out of stocks, ad items, and back stock. Orders merchandise as directed by department head and controls inventory.
• Monitors sales regularly.
• Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available.
• Oversees intercom selling. Prices items for displays.
• Makes sales suggestions and ideas to department manager.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

Knowledge, Skills, Abilities and Worker Characteristics :

Education and Experience :

Supervisory Responsibilities (Direct Reports) : Instructing, assigning, and reviewing the work of others, maintaining standards, coordinating activities, allocating personnel, and acting on employee problems.

Physical Requirements :

Working Conditions : This position is frequently exposed to equipment movement hazards and dangerous chemicals / solvents. There is continuous exposure to noise, temperature extremes, dampness, and occasional exposure to electrical shock. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job : Forklift, calculator, computer, NCR, cash register, pallet jack, two wheeler, box cutter, and C.A.R.S. reordering system.

Contacts : This position has daily contact with customers, suppliers / vendors, and the general public.

Are you ready to smile, apply today. Employment is contingent upon the successful completion of a pre employment drug screen.