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Associate Technical Support Engineer

Associate Technical Support Engineer

CompuGroup MedicalOwings Mills, MD, US
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Associate Technical Support Engineer

Create the future of e-health together with us by becoming an Associate Technical Support Engineer.

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work : patient outcomes.

Your Contribution :

  • Support customers using CGM proprietary products by answering calls for technical support.
  • Respond to customer inquiries and monitor programs to ensure on-time, effective responses.
  • Provide feedback to the Quality Assurance & Development teams to aid in improving product and processes.
  • Manage multiple open cases and provide timely updates to internal and external customers.

Your Qualification :

  • Associates Degree or 2 years Call Center / Customer Support experience.
  • Must have the ability to pay attention to detail and to work independently.
  • Must have the ability to handle confidential information.
  • Excellent organizational and prioritization skills.
  • Strong interpersonal and communication skills verbally and written.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task and work efficiently.

    • What you can expect from us :

  • Purpose : Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health.
  • Equal Opportunity Employer : At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
  • Career Opportunities : We are offering a variety of internal career opportunities and numerous long-term perspectives.
  • Security : We offer a secure workplace in a crisis-proof market.
  • All-round benefits package : Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
  • Work environment : Modern workplaces, flexible working hours, hybrid work options and much more.

    • Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

    We create the future of e-health.

    Become part of a significant mission.

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    Technical Support Engineer • Owings Mills, MD, US