Manufacturing Customer Service Representative

Manufacturing Customer Service Representative

Location : Auburn, Washington (In-person) Type : Non-Exempt Work Schedule : Full-time (Monday - Friday, 7 : 00 am - 3 : 30 pm) Compensation : $26.44 - $31.25 per hour (Competitive Wage Dependent on Experience) Benefits : Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees. Medical, Dental, Vision, Life & Short-Term Disability Insurance Elective 401(k) retirement plan with up to a 3% employer match after 90-days of employment Flexible Spending Accounts for both medical and dependent care 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave Potential shared earning bonus Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents Professional development, certifications, and training opportunities Verizon wireless discount Employee Assistance Program (EAP), and an engaging wellness program Public Service Loan Forgiveness eligibility for full-time employees Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees. Tessera is seeking an experienced Manufacturing Customer Service Representative to join our manufacturing team in Auburn, Washington. The Manufacturing Customer Service Representative manages customer expectations, drives internal execution across all departments, and ensures the program is delivered on time, within scope, and in accordance with contractual and quality requirements. Typical duties include but are not limited to : Lead the execution of customer programs, ensuring alignment with technical, delivery, and cost objectives. Leads internal coordination between engineering, operations, supply chain, and quality to meet customer milestones. Monitor and communicate program status to both the customer and internal stakeholders through regular reports, reviews, and meetings. Own the customer due dates from contract kick-off through delivery, ensuring satisfaction and repeat business. Handle contract deliverables, change requests, and scope adjustments in coordination with the sales director. Drive resolution of customer concerns or issues in a timely, professional manner. Track key performance indicators (KPIs) including on-time delivery, quality, and responsiveness. Support new business proposals, RFQs, and pricing discussions for follow-on work or new opportunities. All Other Duties as Assigned. Qualifications : Bachelor's degree in Engineering or related field is required. 3 - 5 years of previous program or account management experience in aerospace, defense, or manufacturing industry is required. Familiarity with AS9100, ITAR and other compliance / regulatory frameworks is preferred. Physical Requirements : Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis. Must be able to lift and / or move up to 50 pounds. May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties. Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may al