Director, Product Engagement

The Director Visa Spend Clarity Enterprise (VSCE) will partner with Visa stakeholders to provide product expertise to our white label banks in North America.   The position is responsible participating in cohesive cross functional Visa teams to foster and maintain strategic relationships with VSCE white label clients to deliver solutions that drive commercial card growth.

The Director is responsible for client engagement and voice of the customer and is accountable for assisting the regions and sales teams with detailed discussions about VSCE.  The candidate must understand the clients broader Visa relationship including the use of other Visa products the overall service experience and can effectively manage issues / escalations.

The ideal candidate has a strong account manager management background that has worked closely with Product teams can manage short term projects and lead or participate in testing and deployment of new product features.

Essential Functions :

• Partner with the key Visa internal teams such as Account Management Specialist Sales and Regional Product to provide strategic VSCE Product support in North America

Foster and maintain strong trusting relationships with VSCE white label partner banks focused on :

gaining a deep understanding of their Commercial Card strategy

influence their vision for card technology solutions consistent with VSCE and other Visa product strategy focus areas

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications :

Preferred Qualifications

Additional Information :

Work Authorization :  Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position

Relocation :  This role does not provide relocation assistance.

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 163500.00 to 237000.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA / HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work : No

Employment Type : Full-time

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Experience : years

Vacancy : 1