Position Description
- Job Description : The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt.
1-2 years of high-volume collections experience required.
Responsibilities :
Knowledge of debt collection laws to include the FDCPA.Work assigned accounts to develop recovery strategies that work for consumers and clients.Resolve consumers concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.Proven time management and organization skills a must.Experience negotiating in a collections call center environment. Proven performance in debt recovery is preferred.Bilingual Spanish is a PLUS.Capability to communicate effectively both verbally and in writing.Experience :
Sales ExperienceCustomer ServiceCall CenterAll employment offers are conditioned on passing a preemployment drug screen and background check.
Type : Full-time Pay : $18.00 to $20.00 per HOUR