Systems Engineer

The Systems Engineer is responsible for monitoring and maintaining the operational and technical stability of RouteOne's Production and Test environments . The Systems Engineer will collaborate with internal and external teams to implement monitoring solutions, provide resolution for incidents impacting the p roduction or t est environments, and participate in the support o n- c all rotation . A strong and diverse background in system s administration and technical operations for high - volume Java-based web applications is required for success in this position. The S ystems Engineer must have experience with hands-on support of Operating Systems , network, and middleware across a varied spectrum of pla tforms .

Job Requirements

Perform all work in accordance with company's quality programs, standards , and procedures.

• Work with RouteOne's hosting provider to ensure efficient and smooth operation of our p roduction system s , including administration, monitoring, troubleshooting, support, and emergency response.
• Serve as part of a 24x7 on-call rotation for resolution of i ncidents, response to a lerts, and escalation of h osting e nvironment issues and emergencies.
• Provide i ncident c ommunication and updates to all stakeholders when performance or availability issues arise in the p roduction environment.
• Utilize and maintain monitoring systems and alerting conditions .
• Establish and manage operational policies to mitigate risk.
• Work closely with the team to define requirements, cost, timing, and operational plan for future expansion and growth of our production systems , followed by implementation.
• Participate in the planning and design of procedures and technical infrastructure for purposes of business continuity in case of disaster or prolonged production outages.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

Skills

Abilities

Familiarity with middleware and B2B gateway products such as MQ and IBM Datapower