Customer Care Representative
Paysign IncHenderson, NV, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionOutstanding customer service skill Excellent written and oral skills Computer literacy and keyboard typing skills Proficiency in Microsoft Office Suite 8-hour shift 10-hour shift Day shift Monday to Friday Weekend availability
Job Description
Job Description
Description :
The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer / client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer / client issues are evaluated and executed.
Requirements : Essential Functions
- Answer inbound telephone calls from customers and clients regarding products and services.
- Make outbound telephone calls to customers and clients regarding products and services.
- Maintain call performance and call quality goals.
- Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
- Work independently and as part of a team to provide best in class customer service
- Conduct side-by-sides with new and existing employees.
- Enter data quickly and accurately with high attention to detail.
- Verify all callers to ensure security.
- All other duties as assigned.
Requirements
Schedule
serp_jobs.job_alerts.create_a_job
Customer Care Representative • Henderson, NV, US