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Data Center Field Technician

Data Center Field Technician

ComputacenterDallas, TX, US
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About the role

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

This role requires 75% travel.

What you'll be doing

  • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
  • Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
  • Embrace and support Computacenter’s mission and core values.

What you have

  • Proven experience in a data center environment, including rack & stack, cable management, switches, and access points.
  • Experience troubleshooting Cisco, Dell, and POS systems a plus.
  • Experience troubleshooting desktops and laptops.
  • Experience with ticketing systems such as ServiceNow.
  • Legally eligible to work in the United States.
  • Able to follow instructions and procedures
  • Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities
  • Routine administrative skills
  • Good interpersonal skills, basic literacy and numeracy skills
  • Demonstrates awareness of health and safety at work.
  • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including : a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

    • What you can expect

    There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

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    Data Center Technician • Dallas, TX, US