Payments Fraud Analyst

Job Title

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess. We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 200M+ chess players worldwide with the best possible product, content, and tools to serve the community! We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You love data, patterns, and catching the bad guys. You enjoy tugging on small threads of information that reveal larger schemes and resolving these threats to our platform and our users, knowing you are protecting people. You help safeguard our community and our team by leveraging your critical thinking skills to find patterns, explore the unknown, recognize anomalies, and ensure our safety and efficiency. We are seeking a self-starter with subject matter expertise in both payments fraud and malicious account activity, including message fraud and bot activity. While your background may be stronger in either payments fraud or account security, you are a capable, flexible all-rounder who can pivot as needed to support both functions.

What You'll Do

• Own the day-to-day operational and detection functions for payment fraud.
• Stand up monitoring for transactions, account activity, and customer behavior to detect potential fraudulent patterns.
• Protect our assets and costs by minimizing fraud loss, mitigating risk exposure, and providing optimal customer service while not jeopardizing good faith members.
• Stay current on industry trends and best practices regarding financial crime processes and procedures in eCommerce (card not present transactions).
• Establish and maintain alerting and reporting for fraud detection and trend analysis.
• Provide insight to the team to mitigate financial and reputational risks.
• Monitor & delivery reporting on refusal reasons.
• Collaborate with internal teams (Customer Support, Compliance, Legal, IT Security) to resolve fraud cases effectively and to close accounts related to payment fraud activities and propose preventive controls.
• Participate in design, testing and optimization of fraud detection systems with Payment backend developers.
• Perform additional duties as assigned.

Qualifications

Preferred Skills

About the Opportunity