Description
Essential Functions :
- Receive and respond to all homeowner calls within 24 hours.
- Receive and respond to all homeowner correspondence within 3 days.
- Obtain bids with specifications by deadline supplied by the Community Manager.
- Type and proof all correspondence, newsletters, etc., as requested.
- Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
- Receive and log architectural requests and process within 2 days of receipt.
- Complete an Association Closeout Inventory list for turnovers.
- Reserve space for meetings. Attend meetings as requested by Community Manager.
- Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
- Pull account histories, homeowner files, etc. as requested.
- Maintain association files.
- Complete the action list provided by the Community Manager by the deadline.
- Serve as backup for the front desk.
- Additional duties may be assigned.
Core Competencies :
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position :
Organizing and prioritizingAttention to detail and accuracyMaintain confidentiality and exercise good judgmentProblem-solving skillsExcellent communications skills, both written and verbalRequirements
Minimum Qualifications :
Minimum 6 months of customer service and / or office experienceComputer proficiency in Word, Excel and Outlook – typing speed 60 wpmPreferred Qualifications :
Docuware or C3 experienceADA Requirements :
See and read small print, both on paper and on a computer screen, quickly and accurately.Sit for extended periods of time while working at a computer.Hear and speak clearly on the telephone and in person.Work Posture Requirements :
Sitting : ConstantlyStanding : FrequentlyWalking : FrequentlyDriving : N / ABending (from waist) : FrequentlyCrouching (squat) : RarelyKneeling : OccasionallyCrawling : N / AClimbing (stairs) : N / AClimbing (ladder) : N / ATwisting : N / AReaching : RarelyWrist Motion : OccasionallyCarrying Requirements :
Items Carried : Files / Board booksDistance : 50 stepsTimes Per Day : 5Maximum Weight : 5 poundsMoving / Lifting Requirements :
Items Moved / Lifted : Paper filesTimes Per Day : 5Maximum Weight : 3 poundsMoving / Lifting Levels / Heights :
Floor : OccasionallyKnee : RarelyWaist : OccasionallyChest : OccasionallyOverhead : OccasionallyPush / Pull Requirements :
Item Name : Furniture Frequency : FrequentlyEnvironmental Conditions :
Inside / Outside : NoHot / Cold Temperatures : NoWet : NoNoise : NoPower Equipment : NoTraffic Hazards : NoChemical Hazards : NoHeights : NoDust : NoClose Quarters : NoFumes / Odors : NoEEO / Drug Free Workplace