Chief Technical Information Officer
MTN Rwanda
Overview
Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.
We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends. Mobile Money Rwanda Limited is recruiting a highly competent and self-motivated individual for the position below.
The Head of Technology is responsible for leading and driving the Technology strategy and roadmap for the company. The Head Technology oversees the deployment of IT assets, infrastructure and systems across the OpCo and manages their performance and usage. The role ensures that local instances of all platforms are integrated and that information security and privacy standards and protocols are complied with. The role leads teams across the following subfunctions : IT Service Management and Information Security.
The role reports to the MMRL CEO and is supported by Senior Managers and Managers. The incumbent will work with Group CTIO Digital and Fintech and maintain regular liaison with the Group Fintech Technology team.
Context
Fintech is entering a new phase where operational and commercial excellence is critical. A separate company has been set up to drive financial products and services to expand reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling digital capabilities.
Key Performance Areas
The Head Technology will be accountable to achieve the following objectives :
Strategy Development and Implementation
- Cascade the Group strategy to create a functional strategy aligned with the overarching business goals, under oversight of the CEO
- Ensure effective implementation of the functional strategy by providing direction, structure, frameworks, models, plans and roadmaps
- Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure alignment with changing dynamics
Staff Leadership and Management
Source, induct and manage talent in accordance with legislative guidelinesDevelop a culture of collaboration and effective teamworkEnsure open communication channels with staff and implement change management where necessaryDefine roles, responsibilities, individual goals and performance objectives for the teamSet KPIs and provide regular performance feedback through a performance review programDevelop and implement a training plan to build team skillsManage resources in line with HR policy and legislation where necessaryParticipate in leadership team and develop the skills of own teamPromote a fintech-centric and partnership approach to develop strong relationships with other groups and ensure governance adherenceGovernance
Strategic Meetings
Participate and provide input in strategic meetingsDrive OpCo-wide transformation initiatives and elicit inputs from relevant partiesProvide inputs to ensure adequate risk mitigation and controls in the functionEvaluate SLAs and KPIsDrive approval processes from CEO / Group on new initiativesAllocate budgets for internal projects after sign-off from CEO / GroupPropose changes to initiatives, SLAs, policies and proceduresEscalations
Escalate issues with severe impact on time, scope, productivity, cost or resources to CEO / GroupProvide solutions for escalations affecting multiple processes / functions on the critical path of service deliveryFunction Tactical
Monitor all projects within the functionReview objectives, targets and budgets under CEO oversightAssess risks and dependencies and propose mitigations with guidance from the CEODevelop and manage budgets where requiredSign-off changes and seek Management sign-off as neededPerformance
Monitor performance and alignment with the OpCo strategyApprove SLAs and review exception performanceReporting
Report monthly to the CEO on progress and metricsReport ad hoc on specific projects as requiredBudgets
Manage function budgets in line with objectives under CEO oversightManage project budgets in line with objectives under CEO oversightAim for least-cost operation in line with business drivers under CEO oversightOperational Delivery
Functional Leadership
Monitor and align direction, strategy and results of the Technology Vertical with Group guidelinesLead integrated solution development and problem-solving across the functionMeasure value of the function to OpCo and Group and drive continuous improvementDemonstrate the function’s value to drive service acceptance and adoptionDelivery Leadership
As the delivery leader of the Technology vertical, the role is accountable for :
Strategy & Analytics, Budgeting, Data and Reporting : implement policies and ensure team complianceGovernance to manage consolidated OpCo Technology strategy, budgets and financialsCascade the Group Fintech budget, analytics and reporting frameworkDeliver results under the Group CTIO Digital & Fintech guidance with regular compliance reportingTechnology Operations
Lead architecture for system development and integration and support Group FinCo in architecture reviewsMonitor products, tools and technologies for architectural complianceSupport deployment of IT infrastructure and assets per Group standardsLead deployment and maintenance of local instances of platforms across productsManage IT incidents and escalate as neededLead testing, releases and change management for large-scale transformationsOversee third-party service SLAs and performanceIncorporate data-centric practices and ensure data integrity and privacy complianceLead Information Security initiatives and governance in the OpCoOther tasks as assignedManagerial / Supervisory Responsibilities
Accountable for morale, performance, and development of the function’s peopleApprove work structures and coach direct reportsEnsure staff are led, motivated and rewarded to achieve KPAsProvide coaching and personal development plansManage diversity and training needsMotivate staff to meet deadlines and deliver high performanceDemonstrate leadership with integrity and presenceSupport career development for direct reportsJob Requirements (Education, Experience and Competencies)
Education :
Minimum bachelor’s degree in information technology, computer science, engineering, commerce or related fieldPostgraduate qualification in MBA / Masters is an advantageExperience :
Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial roleExperience in Fintech, banking or financial services is mandatorySuccessful track record as a senior management professional delivering technology products and servicesExperience in a global / multinational enterprise with exposure to emerging marketsFunctional Knowledge :
IT, data and security architecture and standardsAsset and infrastructure maintenanceTesting and QARelease and Change ManagementAPI integrationCybersecurity technologyInformation assuranceApplication securityThreat / vulnerability assessment managementData encryption technologyGovernance, compliance and auditSkills
Strategic thinkingBusiness acumenAnalytical thinkingConflict managementData interpretationDecision makingDelivery focusLeadershipNegotiationsHow to apply
All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 10th June 2025 . MTN Website portal : https : / / www.mtn.co.rw / careers /
We encourage applicants from women and / or individuals living with disabilities.
Note : If you do not hear from us within fourteen days from the closing date, you may consider your application unsuccessful. For application issues, contact Alozius.Mutamba@mtn.com (+250 788319965)
At MTN Rwanda, we are committed to safeguarding your data privacy. For more information, read our job applicants’ privacy notice at : https : / / www.mtn.co.rw / privacy-notice-for-job-applicants /
Published On : 2025-05-28
Number of positions : 1
Job Type : Jobs
Deadline : 2025-06-10
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