Implementation Specialist

Position – Implementation Specialist Job type - Fulltime Location – Dallas, TX (75240) Onsite Benefits Offered - Vision, Medical, Life, Dental and Retirement plan (SEP-IRA) PMAM Corporation, a Dallas-based technology company celebrating 25 years of innovation and success, proudly serves over 600 clients across various industries. We are currently seeking Implementation Specialist to Provide support for users all over the country and understand the importance of providing timely results to the customer. This role offers the opportunity to engage with clients in both the public and private sectors, such as law enforcement and government agencies. Job Summary : The ideal candidate is a self-starter with exceptional communication skills, meticulous attention to detail, and creative problem-solving skills. The primary role is to implement and train our customers. PM AM sells these solutions to law enforcement agencies. Candidate is expected to work with other team members and provide on-going support for the existing customers. Key Responsibilities : Provide a wide variety of support functions for the office including but not limited to : Provide support for users all over the country and understand the importance of providing timely results to the customer. Conduct Trainings Identification and mitigate roadblocks by consulting with the teams. Work within a team of dedicated resources focused on delivering customer satisfaction. Build relationships with both internal and external customers. Collaborate with teams to manage and drive timely & satisfactory customer case resolution. Required Qualifications : Experience in a support or customer service role. Skillful execution of administrative activities, with high attention to detail, organization, and process. Bachelor’s degree or related professional credential preferred, but not required. Ability to multi-task in a fast-paced, technical environment; experience in managing multiple priorities, administrative coordination. Strong initiative : ability to work independently exercising good judgment and discretion. Capable of consolidating information from various sources such as vendors to reach sound business decisions. Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals. Proficient in Microsoft Office suite, fast learner in web-based productivity apps and technical systems.