Talent.com
Support Analyst
Support AnalystReal Radiology LLC • Omaha, NE, US
Support Analyst

Support Analyst

Real Radiology LLC • Omaha, NE, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

About the job

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS

The Service Desk Analyst provides Level 1 / 2 support for endpoints, applications, and access with a strong customer first orientation. The role focuses on workstation deployment and troubleshooting, ticket triage, and high-quality documentation. Clear escalation to the Senior Support Analyst and Endpoint Services Supervisor is expected.

This position requires onsite presence, located at our Omaha, NE headquarters, is full time, and includes participation in a 24x7 x 365 on call rotation.

We are actively recruiting this position for the following shifts :

  • Wednesday - Sunday, 10pm-7am

THE ROLE

  • Set up, upgrade, and maintain desktops, laptops, and peripherals using standard images and procedures
  • Diagnose and resolve endpoint and peripheral issues; support specialized medical teleradiology software
  • Provide remote assistance using approved tools; triage tickets to meet SLAs and escalate when appropriate
  • Administer user accounts (Entra ID / M365) and manage endpoints via Intune / MDM and RMM tooling under guidance
  • Track and reconcile inventory and assets; maintain accurate records
  • Create and maintain SOPs and troubleshooting articles in the knowledge base (Confluence) to drive first contact resolution
  • Adhere to HIPAA, security, and privacy policies; safeguard PHI and follow least privilege practices
  • Collaborate with Senior Support Analyst, Endpoint Services, PACS Support, and Systems Engineering to resolve cross cutting incidents
  • Participate in projects and continuous improvement initiatives as assigned by IT leadership
  • Participate in 24x7x365 on call rotation

    • Skills

  • Customer empathy and professional written / verbal communication
  • Proficiency with Entra ID, M365, Intune (MDM), RMM platforms, and ticketing / KB systems
  • Troubleshooting competence for Windows and macOS; basic networking concepts
  • Familiarity with PACS / imaging workflows (DICOM, HL7)

    • Qualifications

  • Associate’s degree or equivalent experience
  • 3+ years in IT Service Desk or MSP environments
  • Certifications : CompTIA A+, Microsoft MD102 (Modern Desktop Administrator), ITIL Foundation

    • Benefits & Perks

  • Comprehensive benefits package, including retirement and profit sharing
  • Paid time off and flexibility to support your personal life
  • Fuel for your day with company sponsored lunches & snacks
    • serp_jobs.job_alerts.create_a_job

    Support Analyst • Omaha, NE, US

    Job_description.internal_linking.related_jobs
    Customer Support Engineer

    Customer Support Engineer

    VirtualVocations • Omaha, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Engineer to join their support team and assist customers with Kubernetes and vCluster issues. Key Responsibilities Troubleshoot Kubernetes and vCluster ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Principal Tier 2 Remote Support Analyst

    Principal Tier 2 Remote Support Analyst

    BAE Systems USA • Omaha, NE, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Join a Team that's Shaping the Future of IT Support.At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions.Principal Tier 2 Re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    Nebraska Humane • Omaha, NE, United States
    serp_jobs.job_card.full_time
    The Customer Support Specialist is responsible for accommodating the various needs of the public in a compassionate manner while remaining professional and knowledgeable about the services we provi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Board Certified Behavior Analyst

    Board Certified Behavior Analyst

    Ad Astra Behavior Analytic Services • Omaha, NE, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Ad Astra Behavior Analytic Services is looking for a committed Board Certified Behavior Analyst (BCBA) to become part of our growing team. Our mission is to positively impact the lives of children w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Dynamic PC Support

    Dynamic PC Support

    Worldwide TechServices • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Payment Support Specialist (Shift and Weekend Coverage)

    Payment Support Specialist (Shift and Weekend Coverage)

    Nuvei • Omaha, NE, US
    serp_jobs.job_card.full_time
    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. Meet Nuvei, the Canadian fintech company accelerating the busines...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Systems Analyst

    Systems Analyst

    CommonSpirit Health • Omaha, Nebraska, USA
    serp_jobs.job_card.full_time
    From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters : being healthy.We offer more t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Analyst, Quality Analytics & Performance Improvement- Excel / SQL (Remote)

    Senior Analyst, Quality Analytics & Performance Improvement- Excel / SQL (Remote)

    Molina Healthcare • Omaha, NE, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    The Analyst, Quality Analytics and Performance Improvement role will support Molina's Quality Analytics team.Designs and develops reporting solutions to assist HEDIS audit, rate tracking, and Ident...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Mid All Source Analyst

    Mid All Source Analyst

    RedBeard Solutions • Offutt Air Force Base, Nebraska, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    POSITION : MID All Source Analyst.CITIZENSHIP : United States Citizen.TRAVEL REQUIREMENTS : Up to 10%.The mission of USSTRATCOM is to deter strategic attack through a safe, secure, effective, and cred...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Available support in Bellevue, NE

    Available support in Bellevue, NE

    Wyndy LLC • Bellevue, NE, United States
    serp_jobs.job_card.full_time
    Seeking a Support Specialist to provide assistance and guidance in Bellevue, NE.The ideal candidate will possess excellent communication and problem-solving skills to help individuals effectively n...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Support Quality Lead

    Customer Support Quality Lead

    VirtualVocations • Omaha, Nebraska, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Business Analyst (Omaha)

    Senior Business Analyst (Omaha)

    Saicon • Omaha, NE, US
    serp_jobs.job_card.part_time +1
    Need : Business Analyst / Senior Business Analyst - (Mid-Level).Location : Louisville, CO / Omaha, NE - ON SITE.Duration : 12+ Months Contract - Further Extension. Client looking for 4+ to 10+ Years...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Board Certified Behavior Analyst10 month

    Board Certified Behavior Analyst10 month

    Omaha Public Schools • Omaha, Nebraska, USA
    serp_jobs.job_card.full_time
    Board Certified Behavior Analyst (BCBA).Teacher Administration Center (T.Board of Education approved calendar / Exempt.Non-negotiated / commensurate with education and experience.Looking to fill fo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Technical Sales Support

    Technical Sales Support

    Fiserv • Omaha, Nebraska, USA
    serp_jobs.job_card.full_time
    Calling all innovators find your future at Fiserv.Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial instituti...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Service Desk Analyst II

    Service Desk Analyst II

    SunSoft Online • Arizona, Arizona, USA
    serp_jobs.job_card.full_time
    Level 2 Service Desk Analyst Responsibilities : -Systems administrator responsible for tracking changes and additions to the web help desk ticketing system-Assists with portal and queue calls throug...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Integration Support Engineer (GoAnywhere & MuleSoft)

    Integration Support Engineer (GoAnywhere & MuleSoft)

    KPMG • Omaha, NE, United States
    serp_jobs.job_card.full_time
    Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Board Certified Behavior Analyst

    Board Certified Behavior Analyst

    Childhood Autism Services Inc • La Vista, NE, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Board Certified Behavior Analyst (BCBA).Childhood Autism Services provides exceptional behavioral health services to children with autism. Our team values collaboration and inclusion, ensuring that ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    VMOD Analyst (Government)

    VMOD Analyst (Government)

    AT and T • Bellevue, NE, United States
    serp_jobs.job_card.full_time
    This position requires office presence of a minimum of 5 days per week and is only located at customer's site.AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, net...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted