Concierge

Pay : $30.00 / hr

The Concierge will be responsible for creating great customer service experiences focusing on quality and taking pride in their work. The Concierge will be responsible for first impressions with VIP guests of clients and crafting their initial welcome experience. The Concierge is expected to welcome guests from initial lobby check-in and see them escorted until they reach their final meeting destination within the firm. Throughout this process the Concierge is expected to provide amenities and beverages to the guest acting as their personal barista. Knowledge of all amenities beverage recipes and how to make custom drink orders are all part of the welcome experience. The Concierge when not receiving guests may be asked to hold Barista hours determined by the client to offer an in-house custom coffee experience to existing employees and clientele. Lastly the Concierge is cross-trained in hospitality functions and can be called upon to support in this area as needed.

Job duties

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• Answer incoming calls received on a multi-line phone system in a cordial professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitors arrival when necessary.
• Provide high level services to staff clients and guests.
• Communicate with manager and client on job or deadline issues.

Handle additional projects as assigned. Handle sensitive and / or confidential document and information.

Job qualifications

High school diploma or equivalent.

Minimum of two-year receptionist switchboard or administrative assistant experience required preferably in a banking legal or large corporate environment.

Exceptional customer service skills to effectively great and communicate with callers and visitors.

Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors.

Ability to work in a fast-paced team environment.

Ability to effectively and professional communication with co-workers and clients.

Attention to detail with an emphasis on accuracy and quality.

Intermediate computer skills including Microsoft Word and Excel.

Ability to prioritize work to balance multiple projects and deadlines.

Excellent verbal and written communication skills.

Self-motivated and the ability to multi-task.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Employment Type : Full-Time

Experience : years

Vacancy : 1