Learning & Development Systems and Process Training Specialist

Modern Family Law , a rapidly expanding national family law firm, is seeking an innovative, highly skilled Learning & Development Systems and Process Training Specialist to join our Learning & Development Department. Modern Family Law offers competitive compensation, a wide range of benefits, and a culture built on family values.

This role is hybrid, but the Learning & Development Systems and Process Training Specialist must reside in Colorado, Georgia, or Texas.

The Learning & Development Systems and Process Training Specialist will serve as Modern Family Law’s primary expert for training and supporting internal users on firm technology systems, workflows, and process updates. You’ll play a key role in helping employees confidently navigate tools, adopt new procedures, and stay aligned with evolving operational standards.

You will work closely with Operations, IT, and Managing Attorneys / Partners to stay ahead of process changes, translate technical updates into clear and user-friendly learning experiences, and develop comprehensive documentation, including policies, SOPs, and job aids, that ensures smooth adoption of Firm tools and policies.

This role is an excellent fit for someone who is naturally curious about how systems function, passionate about helping others build confidence with technology, and skilled at simplifying complex workflows into practical, accessible learning solutions. Success in this role requires strong instructional design expertise, outstanding facilitation skills, and a genuine desire to create learning experiences that improve consistency, efficiency, and day-to-day workflow across the Firm.

Responsibilities include :

Training & Enablement

• Design and deliver training programs, job aids, and quick-reference guides for all internal systems, operational processes, and policies, with a particular emphasis on Salesforce-based workflows and integrated applications.
• Conduct live virtual training sessions and develop on-demand modules, including new-hire systems training, refresher courses, and targeted skill-building sessions.
• Maintain a current knowledge base with step-by-step documentation, screenshots, and short video demonstrations.
• Provide hands-on support to users adapting to new features, processes, workflows, or system changes.

Process & Change Management

Continuous Improvement

Requirements

Position Requirements :

Skills and Competencies :

Mandatory Notices for Applicants :

ADA Compliance : Candidates must be able to perform the role with or without reasonable accommodation. Requests for accommodation should be made to the Director of People Operations in advance.

Compensation and Benefits : Salary Range : $80,000-$96,000, adjusted for experience, location, and job-related factors. This range is a reasonably reliable estimate of the base salary that this individual is expected to receive.

Comprehensive benefits package includes health insurance, HSA / FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program. Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. Commuter and transit benefits may be available in some locations.

Modern Family Law will consider all qualified applicants with arrest or conviction records. Modern Family Law is committed to diversity and inclusion in the workplace and has zero tolerance for harassment of any kind. Individuals seeking employment at MFL are considered without regard to their race, color, religion, sex, sexual orientation, gender identity, transgender experience, national origin, age, marital status, ancestry, disability, military status (including discharge status), genetic information, or any other protected class status as set forth by local, state, and federal law.

Benefits