Director Laboratory Operations

The Director, Laboratory Operations will oversee technical lab operations for with over $350M in revenue and 250 employees. The successful candidate will be responsible through lab managers for quality and timeliness of technical procedures, compliance, and the overall lab budget. In addition, the Director of Laboratory Operations will be responsible for our Joint Venture relationship from a laboratory testing perspective.

The Director will ensure the overall success of laboratory operations as measured by service metrics, meeting / maintaining budget projections; client satisfaction; professional staff development and overall communications within / between laboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales / Marketing, Finance, Human Resources, and IT.

This position will be located onsite in Pittsburgh, PA

Responsibilities

• Develop and implement Lab Ops strategies, plans, and initiatives to improve business operations and drive revenue growth.
• Oversees daily operations, ensuring quality, safety, and regulatory compliance across the Lab Operations.
• Manage resource allocation, scheduling and workflow to optimize throughput and minimize downtime
• Take full P&L responsibility for Lab operations, including budgeting, cost control and financial performance data to drive decisions and enhance profitability.
• Drive a culture of innovation, continuous improvement, and operational excellence throughout the Lab Ops organization.
• Lead the implementation and sustainability of the daily management system across lab departments.
• Provide technical expertise and guidance to cross-functional teams on process flow improvements.
• Partner with NLO, Automation team and vendors to evaluate and implement new technologies, systems, and best practices.
• Work with Human Resources in the areas of hiring, policies and procedure changes, and workman's compensation issues.
• Ensure open and timely communication between laboratories, Specimen Management, patient services, logistics, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.
• Management of a team of ~6 direct reports.
• Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.
• Work with managers and supervisors to establish preventive measures for delayed reports.
• Work with Information Technology for changes in software and coordinate lab requirements.
• Coordinate Quality Assurance activities by reviewing quality measures and survey reports.
• Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.
• Provide and collect information from labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.
• Ensure coordination and implementation of standardization initiatives within the lab.
• Provide operational support for internalizing new assays / methods validated by R&D.

Required Qualifications