Catering Manager

Job Description

Job Description

Are you ready to be a part of Dallas History? Come join our dynamic Sales and Catering team during this exciting time. Are you ready for the next step in your journey?

Job Description :

The Catering Manager is responsible for selling, planning and coordinating all aspects of events at the Warwick Melrose Hotel. This includes any type of group business / Local meetings and social events. Catering Managers are responsible for detailing all business that they secure and assisting detailing as needed and assigned by the Director of Catering. The Catering Manager is responsible for meeting budgeted revenue goals while exceeding customer satisfaction; understanding and anticipating customer needs and building strong relationships to ensure increased business; and soliciting new business opportunities to meet and exceed activity goals. This position requires an energetic, detail-orientated person with a passion for providing 5-star service, a flexible can-do-attitude along with excellent communication skills to ensure customer satisfaction and repeat business.

Responsibilities :

• Always provide the highest quality of service to the customer. Quick and timely response to all calls, emails and leads (no later than 8 business hours).
• Develop strong professional long-term business relationships.
• Must have clear understanding of Warwick Melrose’s business strategies and goals to determine individual action plans to meet those goals.
• Create and distribute event orders (EO’s or BEO’s) with all set-up, diagrams, A / V (if needed) and food and beverage requirements needed for group.
• Ensure all EO’s are signed by the client and distributed to the culinary team in accordance with the guidelines set fourth by the Warwick Melrose.
• Ensure correct billing information is obtained, and deposit schedule and payments are communicated to the customer and processed according to the terms agreed.
• Maintain accurate information and revenues are always input into the Sales system to ensure accurate forecasting and billing.
• Create and maintain neatly organized files with all required and appropriate information.
• Attend and assist in facilitating all Event Order (EO) meetings and all other meetings set forth by leadership.
• Works closely with culinary and operations teams on logistics and event execution.
• Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
• Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges.
• Follow-up with various departments to ensure any necessary feedback is communicated.
• Follow through on billing to ensure all monies are collected.
• Assist other sales / catering managers with site inspections, tasting’s, sales blitz’s, or as directed by the Director of Catering.
• Participate in all property specific customer functions.
• Assist with reporting as necessary (monthly reports, annual sales plan, property level account reporting and ad-hoc requests).
• Provide operational support during events, help drive sales initiatives set forth by the sales leadership team members and conduct or attend training as needed.
• Works with all event vendors, including florist, Rental Company, security, etc.
• Provides Event Recap and shares operation, sales, and production suggestions to the team.
• Wear professional attire and always represent hotel to the best of your ability.
• Maintain a positive, cooperative work environment between staff and management in accordance with company values.
• Any other duties or activities set forth by immediate supervisor and any other leadership position.
• Solicit and secure business through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts. Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet. Attend networking events, become member of civic organization and or industry associations.

Requirements