Bilingual Collection Specialist

Benefits : 401(k)

Opportunity for advancement

Paid time off

Benefits / Perks

Entry level position within team

Advancement opportunities based on merit

Full time 40 hrs. / week

Mon-Fri day shift

Hourly pay from $20 - $23

Paid Time Off

Job Summary We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.

In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.

Responsibilities

Primary communication by phone - outbound & inbound calls

Review accounts to collect and negotiate overdue payments

Research member information and historical data on accounts

Communicate with members regarding overdue accounts - verbal & written

Collect payments and provide full resolution

Maintain accurate documentation of account status and collection efforts

Report on collection activity and present to management

Qualifications

High school diploma / GED or equivalent is required

Previous experience as a Collection Specialist or in a similar position

Banking or credit union experience

Understanding of collection techniques

Knowledge of debt collection laws and regulations

Familiarity with Microsoft Office, Excel, and computer databases

Ability to work well under pressure

Excellent verbal and written communication and negotiation skills