Client Advisor
We are currently seeking a Client Advisor to join our dynamic boutique team.
Role :
The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards.
Mission :
- Provide outstanding client and after-sale service to all visitors and clients
- Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
- Cultivate a robust client portfolio to secure a proactive and growing business
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
- Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
- Show a transparent and genuine attitude with the client and create a unique connection with them
- Communicate in a professional and sincere way, with clients and colleagues
- Effectively use all the available tools to optimize business opportunities
- Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
- Upholds and adheres to all company policies and operational procedures
Profile :
Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitalityHave passion for the fashion culture, like to create personalized looksHave a business mindset and an entrepreneurial spiritStrong team spirit to achieve common goalsAt ease with using tools and applications, adapts quickly with new technologyMotivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativityProactive, passionate & with a problem-solving attitudeExcellent written, oral & listening skills, in English and local language, additional languages preferredEmbrace change and see it as an opportunity to grow and developSaint Laurent is committed to building a diverse workforce. We are proud to be an equal opportunity employer that values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.