Customer Care Coordinator

Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas : Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Nashville, TN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.???? Key Responsibilities :

Provide excellent internal and external customer service

Answer reception and customer service calls and determine the appropriate action

Provide administrative / clerical support for the Customer Care team

Prepare and maintain customer records, job files and database tracking logs

Follow-up with customers, subcontractors and vendors as necessary

Prepare and distribute weekly and monthly reports

Assist the operations team with accounts payable

Various other administrative / clerical duties

• ?? Knowledge and Skills :

Exceptional customer service skills

Proven ability to address tense customer interactions appropriately

Upbeat and positive / can do attitude

Strong verbal and written communication skills with great listening skills

Ability to follow through to a satisfactory conclusion

Strong computer skills including Word, Excel, and data entry

Must be organized, detail-minded and adaptable

1-3 years previous office / administrative experience

High school degree required; Associates or Bachelor???s a plus

Office work experience required

Previous experience in the homebuilding industry a plus

Medical, dental and vision

Life, AD&D, and critical illness insurance

Wellness rewards

401(k) savings plan

Profit Sharing

Paid time off increasing with tenure

Tuition reimbursement

Long and short disability and Parental leave

Employee discount program on the purchase of a Drees Home

Employee Assistance Program and much more!