Account Manager

Insidesource DEI Statement

By nurturing a culture where everyone experiences a deep sense of belonging and equity of opportunity, we will uphold our vision to "unleash human and business potential." We commit to being an anti-ism workplace and embedding diversity, equity, and inclusion throughout our business.

Job Summary

The Account Manager oversees accounts and project teams, guiding projects from scope development to completion. With a consultative approach, they ensure client satisfaction throughout the order lifecycle while building strong, long-term customer relationships. They are also responsible for achieving revenue and margin goals.

Essential Duties and Responsibilities :

Client / Account Servicing

• Develop and nurture client relationships in support of building trust, aligning business requirements, and increasing revenue opportunities and profitability
• Maintain comprehensive understanding of client needs, goals, business practices and satisfaction / performance criteria
• Act as single point of contact for coordination and execution of projects from early planning through follow-up requests
• Responsible for overall performance of IS account / project teams (sales support, design, project management and field service teams)
• Accountable for end-to-end client experience and satisfaction
• Provide timely response to customer requests for products, services and information

Sales, Project & Work Order Management

Organizational Standards

Other Requirements

Supervisory Responsibilities

None

Skills, Knowledge, Experience Required