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MSP Delivery Specialist

MSP Delivery Specialist

Pinnacle Group, Inc.Centennial, CO, United States
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MSP Delivery Specialist – Pinnacle Group

Hybrid (3 days a week onsite in Centennial, CO)

Daily responsibilities include (but not limited to) :

  • Effectively communicate with a variety of professionals at all levels of the organization
  • Work with Managers to help identify skill sets needed along with providing a qualified candidate pool
  • Conduct intake sessions and supplier calls
  • Interview scheduling
  • Manage vendor protocol that aligns with program policies
  • Attend weekly meetings with team and other stakeholders
  • Full life cycle management of requests
  • Develop reporting that meets the needs of the business group
  • Support onboarding & offboarding
  • Provide weekly updates for new hires
  • Maintain daily / weekly req report (open contract positions)
  • Work with MS office, specifically PowerPoint & Excel
  • Support future business unit roll-outs
  • Coordinating first day orientation for contractor hires with several different groups, including IT, Facilities, and Security
  • Conduct supplier reviews (scorecards)
  • Assisting with Quarterly Business Reviews
  • Assist with training managers, suppliers, contractors (on systems, processes, etc.) in formal settings, online or 1 : 1

Expectations :

  • Ability to flex between day to day operations and implementation projects / tasks
  • Work in both Pinnacle system and client’s systems (review data / enter data / update data / audit data)
  • Comfortable working on the same tasks each day (resume review, interview coordination, onboarding, client & supplier communication)
  • Effective communication skills within a demanding environment (e.g. ability to read a room or body language and communicate effectively)

    • Required Skills :

  • Client Facing Experience with a high touch client
  • Excellent verbal and written communication skills
  • Experience with MS office (including excel and outlook)
  • Proven ability to effectively manage time and prioritize
  • Desire and motivation to learn on a daily basis
  • Previous MSP or staffing experience
  • Experience with Beeline
  • Ability and willing to wear many different hats
  • Prioritize customer service
  • Resourceful and solutions driven ((i.e. if you don’t how to do something research and attempt to figure it out first)
  • Organizational skills and know how to prioritize
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    Delivery Specialist • Centennial, CO, United States