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Call Center Representative

Call Center Representative

Hustle Notice BizSan Antonio, TX, US
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Description

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the frontline representative for our company, assisting customers with inquiries, resolving issues, and providing top-notch service. As a Call Center Representative, you will handle a high volume of incoming calls, ensuring each customer receives knowledgeable, accurate, and friendly assistance.

Key Responsibilities

  • Handle incoming calls from customers and assist them with inquiries.
  • Resolve customer issues efficiently and effectively.
  • Provide accurate product information and support.
  • Log customer interactions and maintain records in the CRM system.
  • Collaborate with team members to enhance customer service processes.
  • Follow up with customers to ensure satisfaction with solutions provided.
  • Identify and escalate complex issues to appropriate departments.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; further education is a plus.
  • Proven experience in a customer service or call center environment.
  • Excellent verbal communication skills and a friendly demeanor.
  • Ability to handle stressful situations with professionalism and poise.
  • Familiarity with CRM systems and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.

    • Benefits

  • Competitive salary within the range of $47,000 – $53,000 per year.
  • Opportunities for career growth and professional development.
  • Comprehensive training and ongoing support.
  • Health, dental, and vision insurance options.
  • Paid time off and company holidays.
  • Positive and team-oriented work environment.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Call Center Representative • San Antonio, TX, US