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Sr IT On-Site Support Technician (Abilene, TX)

Sr IT On-Site Support Technician (Abilene, TX)

Southwest Convenience Stores LLCAbilene, TX, US
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Job Description

Job Description

JOB SUMMARY

Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Collaborates with network services, software systems engineering and / or application development in order to restore service and / or identify problems. Typically resolves issues referred to by help desk support.

KEY RESPONSIBILITIES :

  • Manage oversight of retail technical team and activities
  • Track and report project schedules and progress
  • Reports to management, as required
  • Provide exemplary customer service support to the stores and corporate users

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations.

EDUCATION AND EXPERIENCE

  • 4 year / Bachelor's Degree (Required)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  • Four (4) or more years’ experience in a related field (Required)
  • No Licensure or Certification Required.

    • JOB REQUIREMENTS

  • Customer Service
  • Communication
  • Problem Solving
  • Relationship Management
  • Computer Hardware Installation and Repair
  • Computer Software Installation and Repair
  • Project Management
  • Training
  • Supervision
  • Delegation
  • Management Reporting
  • Troubleshooting and solving hardware and software issues (workstations, printers, scanners, etc…)

    • While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

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    It Support Technician • Abilene, TX, US