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Call Center Agent

Call Center Agent

Steadfast EmploymentJackson, MS, US
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Call Center Representative – Jackson, MS

We are seeking  experienced Call Center Representatives  to join our fast-paced, high-volume call center in Jackson. This is an  on-site position  (not remote) and requires strong customer service skills, professionalism, and the ability to thrive in a structured environment.

Key Responsibilities :

  • Handle outbound calls while following a provided script clearly, concisely, and verbatim
  • Meet and maintain call center performance metrics, policies, and procedures
  • Receive and apply coaching and feedback to continuously improve performance
  • Maintain professionalism in a high-volume, fast-paced environment
  • Sit for extended periods while managing call activity

Qualifications :

  • Previous  call center experience required
  • 6–12 months of customer service experience  preferred
  • Strong basic computer and navigation skills
  • Ability to pass a background check
  • Must successfully pass a  pre-screener  prior to attending training
  • Must adhere to a  30-day probationary period  with strict attendance requirements
  • Excellent verbal communication and active listening skills
  • Dependable, coachable, and goal-oriented

    • Shift Details :

  • Part-Time Outbound :  Monday–Friday, 5 : 00 PM – 9 : 00 PM with  two required Saturdays per month :  8 : 45 AM – 4 : 00 PM.

    • Compensation :

  • 15.00 per hour
  • Weekly pay
  • There is a 30-day probationary period where absences and tardiness are not permissible. Attendance during training and the nesting period is imperative. Candidates must successfully complete the pre-screen and training requirements to continue the assignment.
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    Call Center Agent • Jackson, MS, US