Warranty Coordinator

Job Description

What You’ll Do :

• Be the First Point of Contact : Receive and document all incoming warranty requests, ensuring a friendly and professional client experience.
• Schedule and Dispatch : Coordinate the daily and weekly schedules of warranty technicians, prioritizing tasks based on urgency and impact.
• Communicate with Clients : Keep homeowners informed on timelines, next steps, and expectations for their service appointments.
• Coordinate with Trades : Contact trade partners as needed, schedule repairs, and ensure follow-through on commitments.
• Prioritize Efficiently : Use judgment and company standards to determine urgency levels and allocate resources accordingly.
• Track and Document Work : Maintain detailed records of all requests, service calls, responsible parties, and completion status in Buildertrend or other systems.
• Support Warranty Operations : Partner with field technicians, project managers, and leadership to create a seamless client experience.
• Assist with Continuous Improvement : Provide feedback to improve warranty processes, communication, and scheduling efficiency.
• Take on additional tasks as assigned.

About You :

About Us :

We’re a custom home builder committed to quality construction and client satisfaction. As part of our team, you’ll enjoy :

Join us in creating exceptional homes and building lasting client relationships.