Template Management Analyst

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Template Team Manager, the Template Management Analyst will support ColumbiaDoctors' practices by managing provider schedule templates for our outpatient practices.

The analyst will be responsible for determining that the requested template changes are appropriate and meet organizational standards. The analyst will triage requests, complete the build, conduct user testing, and close the loop with requesting practices.

Additional Analyst responsibilities will include provider template audits, practice access improvement projects, and supporting build and analysis for patient self-scheduling workflows.

Responsibilities

Essential Duties

• Oversee and complete requested changes to provider schedule templates, including the creation of new provider schedules, maintenance of existing provider schedules, and closure of provider schedules.
• Ensure that schedule template requests and related communications are tracked, schedule build is tested to ensure changes meet customer needs, and requests are fulfilled in a timely manner while meeting service level standards.
• Regularly meet with practice representatives to audit and review provider templates and confirm they are meeting organizational access goals and guidelines.
• Request and document EHR system changes required for template build for completion by central IT analysts and software vendors to update scheduling systems. System changes include the technical components needed for appropriate template build, such as new visit types, block associations, updates to provider visit durations, etc.
• Follow organizational access and template design guidelines and adhere to enterprise-wide Epic standards.
• Support access initiatives, such as increased uptake of patient self-scheduling, by ensuring that provider templates support project goals.
• Performs all other duties as assigned within the scope of practice and / or training.

Strategy & Project Management

• Monitors key performance indicators and supports performance improvement projects / initiatives, as needed.
• Develops and maintains a productive and collaborative relationship with departmental and clinical management, representatives, vendors, and other key partners, working to maintain service standards.
• Under the direction of the Manager, supports change management initiatives including communication strategies.
• Participates in patient satisfaction initiatives, ensuring that efforts support an elevated patient experience.
• Participates in and / or supports assigned projects and initiatives. Utilizes tools and reporting mechanisms to track progress and ensure timely communication of issues and status. Conducts research and gap analysis as needed. Provides administrative support for projects as needed. Maintains internal documentation for tracking system records and ongoing projects.

People

• Promotes staff professionalism and performance with coaching, training, and feedback. Mentors staff in individual and team accountability, modeling behavior and demonstrating best practices / techniques. Demonstrates self-development and keeps current on a variety of industry topics.

Other

• Ensures compliance with all regulatory agencies, departmental, Service Corp, and organization policies and procedures for all staff.
• Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and ensures that all staff has successfully completed all required trainings.

Minimum Qualifications

• Bachelor's Degree or combination of education and experience.
• A minimum of 3 years of related experience.
• An equivalent combination of education and experience may be considered.
• Excellent organization and analytical skills, attention to detail, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
• Demonstrated proficiency and / or understanding of project management including executing technical and operational project activities with cross-functional teams.
• The candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
• Demonstrated proficiency in problem assessment, resolution, and collaborative problem-solving in complex, and interdisciplinary settings.
• Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.
• Ability to work independently follow through and handle multiple tasks simultaneously.
• Ability to work collaboratively with a culturally diverse staff and patient / family population demonstrating tact and sensitivity in stressful situations.
• Working proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Must successfully complete systems training requirements.

Preferred Qualifications

• Bachelor's degree preferably in informatics, information systems, business, public health, health administration, or a related field.
• Prior experience in building and maintaining Epic schedules is preferred.
• Prior experience with user testing for IT systems is preferred.
• Demonstrated proficiency and / or understanding of qualitative and quantitative data analysis is preferred.

Other Requirements

Patient Facing Competencies

Minimum Proficiency Level

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 3 - Intermediate

Communication

Level 3 - Intermediate

Customer Service & Patient-Centered

Level 3 - Intermediate

Emotional Intelligence

Level 3 - Intermediate

Problem Solving & Decision Making

Level 3 - Intermediate

Productivity & Time Management

Level 3 - Intermediate

Teamwork & Collaboration

Level 3 - Intermediate

Quality, Patient & Workplace Safety

Level 3 - Intermediate

Leadership Competencies

Minimum Proficiency Level

Business Acumen & Vision Driver

Level 1 - Introductory

Innovation & Organizational Development

Level 1 - Introductory

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.