Lab Account Manager

Job Title :

• Lab Account Manager Location :  Field-based – Northeast / Regional travel (approx. 90% travel) Reports To :  VP of Operations Type :  Full-time About the Role We’re looking for a hands-on Lab Account Manager to support long-term care facilities and medical offices across the Northeast.
• You’ll be the go-to expert for onboarding new facilities, training staff on lab ordering, educating teams on testing benefits, and ensuring specimens and supplies move efficiently.
• This role combines account management, training, and operational oversight—and involves significant regional travel (approx. 90%).
• Key Responsibilities Lead the onboarding of new LTC facilities, and medical offices, including site visits, EMR lab ordering training, and education on available lab testing and its benefits.
• Monitor lab orders in the LIS, maintain data accuracy, and troubleshoot issues.
• Serve as the primary liaison for facility administrators, Directors of Nursing, clinical staff, LTC stakeholders and medical office staff.
• Conduct regular visits to review inventory, answer questions, reinforce best practices, and train staff.
• Manage supplies at centralized locations in the Northeast, including inventory counts, replenishment requests, and distribution to facilities.
• Deliver ongoing training to ensure consistent, compliant lab practices.
• Partner with internal teams across logistics, IT, billing, and lab operations to resolve issues and optimize workflows.
• Qualifications 3+ years of account management experience in healthcare, lab services, or long-term care.
• Lab experience preferred.
• Familiarity with EMR systems, LIS platforms, and data management best practices.
• Strong communication, training, and relationship-building skills.
• Highly organized, detail-oriented, and able to work independently.
• Valid driver’s license and ability to travel frequently within the region.
• Why You’ll Love This Role This position offers the chance to directly impact patient care in LTC facilities and medical offices while working in a dynamic, fast-growing lab environment.
• You’ll have the responsibility, and the opportunity to shape workflows and processes that support multiple facilities across the Northeast.
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