Call Center Representative

Job Description

Job Description

Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we’d love to have you on our team!

We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication.

This role offers competitive pay , opportunities for growth, and comprehensive benefits , including 401(k) matching, healthcare coverage, and paid time off.

Responsibilities

• Handle a high volume of inbound calls while delivering excellent customer service
• Identify and assess customer needs to ensure satisfaction
• Build trust and maintain positive relationships through effective communication
• Provide accurate information using company tools and resources
• Meet customer service targets and call-handling expectations
• Address customer inquiries and resolve issues promptly, following up when necessary
• Maintain detailed records of customer interactions and account updates
• Adhere to company communication guidelines and best practices
• Take initiative to go above and beyond to enhance the customer experience

Qualifications & Skills

Minimum 2 years of Call Center experience

Proven ability to exceed performance goals

Strong phone communication and active listening skills

Experience with CRM systems and customer service tools

Ability to adapt to different customer needs and personalities

Excellent verbal and written communication skills

Strong multitasking, prioritization, and time management abilities

Compensation & Schedule

Pay : $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential

Available Shifts :

11AM – 8PM

12PM – 9PM

7AM-4PM

All shifts are Monday-Friday with one weekend rotation per month

Benefits

401(k) with employer matching

Medical, dental, and vision insurance

Life insurance

Paid time off

On-the-job training

Employee discounts

Opportunities for growth and promotion from within

If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!