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Guest Experience Specialist

Guest Experience Specialist

Grit & Grind CafePhenix City, AL
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Grit & Grind Cafe is a locally owned brunch and bakery spot in Phenix City, Alabama, proudly serving up  The South’s Finest Brunch & Bakery.  We’re known for bold flavors, creative specials, Southern comfort food, and a full coffee bar with handcrafted drinks.

We’re not your average diner or chain restaurant — we’re building something different. We believe in  Modern Hospitality : fast, friendly counter service paired with genuine hospitality and team-based culture. That means no old-school server drama, no tip games — just great food, good energy, and a team that grinds together.

If you're looking for a place that values hard work, good vibes, and people who actually care — we’d love to meet you.

We're Hiring : Guest Experience Specialist

Location : Grit & Grind Cafe – Phenix City, AL

Schedule : Morning & Evening Shifts Available

Do you love great food, fast service, and Southern hospitality with a twist? We’re not your average brunch spot — we’re building something new. Grit & Grind Cafe is a  Modern Hospitality model : that means faster ordering, team-based tips, and full-service vibes  without the drag.

We’re looking for  Guest Experience Specialists  — the face of the cafe. You’ll work the register, help craft cold brews, handle online orders, and make sure every guest leaves happier than they came.

What You'll Do :

  • Greet guests and take orders with confidence and care
  • Control dining room experience, refill drinks, and check on guests
  • Make drip coffee, cold brew, and specialty espresso drinks
  • Handle pickup and third-party orders with accuracy and a smile
  • Keep the counter, coffee bar, and register area clean and stocked
  • Recommend your favorite menu items like a pro

Pay & Perks :

  • 9–$11 / hr base pay + tips
  • Full tip pool  shared across all positions
  • Discounted food, coffee, and desserts
  • Flexible scheduling
  • We’re Looking For :

  • Great energy and real people skills
  • Ability to move fast, work clean, and stay calm
  • Someone who shows up — on time and in a good mood
  • Barista experience is a plus, but we’ll train the right attitude
  • Available Shifts :

  • Mornings  (7 : 30 AM – 1 : 30 PM)
  • Evenings  (4 : 30 PM – 9 : 30 PM)
  • Weekend availability is required!
  • Skills & Attributes :

  • Friendly, outgoing, and able to  create a welcoming vibe
  • Comfortable working in a  fast-paced environment  — especially during rushes
  • Willing to  learn coffee and drink prep  (experience a plus, but not required)
  • Detail-oriented when packaging orders and calling out names
  • Team-minded  — willing to help wherever needed : register, bar, cleaning, etc.
  • Stays calm under pressure and adapts quickly to changes in flow
  • Bonus Points (Preferred but not required) :

  • Prior experience in a  barista, cashier, or counter service  role
  • Familiarity with  Toast POS, DoorDash  order handling
  • Interest in coffee, hospitality, or restaurant work as a long-term career
  • Must be at least 15 years old

  • Ability to stand, walk, and move quickly for extended periods
  • Able to lift up to 25 lbs (stocking drinks, supplies, etc.)
  • Reliable transportation to and from shifts
  • Must be able to work weekends (morning or night)
  • Comfortable handling cash, card transactions, and POS systems
  • Able to communicate clearly and respectfully with both guests and teammates
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    Guest Experience Specialist • Phenix City, AL