Guest Service Representative - Night Auditor

Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations : Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

PRE REQUISITES

Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Experience in accounting, sales, telesales, service or guest relations type of industry is helpful but not mandatory.
• High school diploma or equivalent of same, degree helpful but not required.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities : Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically :

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in :

Skills :

Abilities :

SPECIFIC RESPONSIBILITIES

WORKING CONDITIONS / SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

POSITIONS FOR POSSIBLE ADVANCEMENT

The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be promoted to an AGM or GSM position.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

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