Technology Project and Program Director

Director, IT Business Relationship Management

The Director of IT Business Relationship Management (BRM) is a strategic leader and subject matter expert responsible for supporting the technology needs of the Health Business Segment to drive transformative business outcomes. This role collaborates closely with Health Business Segment functions and Global Business Services (GBS) to ensure technology initiatives are aligned with organizational objectives, optimize operational performance, and integrate advanced technologiesincluding AI and large language models (LLMs)to enhance productivity, service delivery, and innovation.

Key responsibilities include leading cross-functional teams to implement AI-driven solutions that streamline processes such as claims processing and automate repetitive tasks, thereby improving efficiency and accuracy. The Director will facilitate workshops with Health Business Segment leaders to identify technology gaps, gather requirements, and prioritize improvement opportunities. Additional tasks involve developing and executing roadmaps for deploying new digital capabilities, overseeing the integration of cutting-edge technologies, and ensuring best practices in security and compliance are followed.

The ideal candidate is curious, self-starting, and motivated, with excellent interpersonal, change management, project management, security, and communication skills. A strong background in both operations performance improvement and technology is essential. The successful candidate will be a seasoned professional who will be trusted by both the client organization and GBS.

Key Responsibilities

• Serve as the primary liaison between GBS IT and Health Business Segment functions, ensuring strategic alignment of technology initiatives with business objectives while actively collaborating with other departments and stakeholders.
• Develop a deep understanding of enterprise goals, leveraging relationships and cross-functional engagement to influence and deploy initiatives that maximize profitability, efficiency, and client satisfaction.
• Participate in long-term technology planning with executive leadership, contributing to the formation of global IT and GBS strategy by integrating insights from diverse teams.
• Facilitate cross-functional workshops with Health Business Segment leaders and IT teams to identify joint opportunities for innovation and process optimization.

Technology Enablement & Innovation

Program & Project Leadership

Communication & Change Leadership

Governance, Risk & Financial Management

Leadership & Collaboration

Qualifications

Education : Bachelor's degree required; Master's degree preferred.

Experience : 1015 years in business operations, IT infrastructure, or enterprise technology leadership, including 67 years in matrixed people management.

Skills & Competencies

A comprehensive benefits package that begins your first day of employment. Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA / HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available.