APM Implementation Engineer (Raleigh)

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. This position will provide an opportunity to join a successful, rapidly-growing software company that is backed by some of the most reputable private equity firms in the world such as Advent , LGP , and Genstar . An ideal candidate will bring the skills and aptitude necessary to manage the increasing complexity of the companys global operations driven by the companys continued expansion. Success in this role will provide opportunities for increased levels of responsibility within the company.

Position Overview

We have a truly unique opportunity to apply your engineering background in the exciting world of AI and Machine Learning! Were looking for a self-motivated, detail-oriented hands-on engineer who is passionate about analytics technology and enjoys customer interaction. Specifically, you will be responsible for remotely implementing Prometheus APM, monitoring plant operations, and working directly with customers to ensure they receive great value from our software. If you have an engineering background and would thrive on solving problems using a unique blend of applied engineering, cutting-edge technology, and customer interaction, this is the perfect opportunity to join the fast-paced tech industry.

Responsibilities

• Implement Prometheus APM for new customers.
• Review and structure customer process data (pressure, temperature, flows, vibrations, etc.)
• Configure first-principle performance calculations (efficiency, effectiveness, etc.)
• Build machine learning models easily using Prometheus APMs automated model deployment tools.
• Monitor customers plant operations
• Responsible for risk identification, customer escalation, and mitigation.
• Review alerts generated by Prometheus APMs AI and machine learning models
• Diagnose the root cause of operational deviations and collaborate with on-site personnel to develop and execute remediation plans
• Track the data in Prometheus APM to ensure the problem has been resolved
• Lead weekly / monthly / quarterly business reviews with customers, reinforcing Prometheus APM solutions to solve critical plant issues.
• Lead customers through adopting Prometheus APM while driving high ROI leading to subscription renewals.
• Facilitate customer relationships through video calls and occasional on-site visits.
• Gather and share customer feedback with the appropriate Product Teams, ensuring customer needs are heard throughout the product team.
• Identify incremental opportunities company-wide and works closely with Product and Sales Teams.

Preferred Qualifications

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates :

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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