Account Manager

A company is looking for an Account Manager to manage a portfolio of accounts and enhance client relationships. Key Responsibilities Serve as the main point of contact for a dedicated portfolio of accounts, building strong relationships for long-term satisfaction Proactively introduce clients to new features and services to maximize their success with the platform Conduct regular check-ins with clients to assess needs and mitigate churn risks through personalized engagement Required Qualifications Located within 50 miles of NYC with the ability to make occasional site visits to clients in the tristate area Prior experience in a children's activity business or using relevant software is a plus Experience in client engagement, account management, or customer support Strong critical thinking skills with the ability to learn new systems and troubleshoot technical issues Familiarity with business-level reporting and analytics, including Excel