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Customer Service Representative 2

Customer Service Representative 2

Arizona Department of AdministrationGoodyear, Arizona, USA
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DEPT OF TRANSPORTATION

Driving the future of transportation with a diverse and innovative team!

CUSTOMER SERVICE REPRESENTATIVE 2

Job Location :

Address : 14370 W Van Buren St

City : Goodyear

Posting Details : Salary : $34713.54

Grade : 20

Job Summary :

Under general supervision the CSR 2 will perform variety of customer service activities at the Ports of Entry / offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size / weight applicable to ECD Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is required. Examines vehicle registrations and other documents to determine authenticity. Issue permits and calculates collects appropriate fees and taxes and completes associated cash reconciliations. Is responsible for security of cash receipts information and a wide variety of accountable forms. Regulates through permit issuance domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact which may involve face to face contact with irate individuals. Incumbent will be assigned to one of three shifts and may be rotated as necessary. Overnight travel may be required. Background check is required.

Job Duties :

Answer various inquiries pertaining to motor vehicle administrative rules regulations federal and state statutes policies and procedures. Resolves customer issues problems and / or concerns. Provides information to representatives of other states motor carrier entities transportation personnel law enforcement agencies T&R offices and other governmental entities.

Provides motor carrier customer contact follow-up and information referral service relative to the ECD Enforcement programs.

Issues applicable permits routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.

Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size / weight permit and other related information through electronic written or oral means with peers supervisors other agencies including other governmental agencies and the public. Attends various

meetings conferences and training sessions.

Knowledge Skills & Abilities (KSAs) :

Knowledge of :

  • Police Department functions organization mission procedures objectives policies rules and regulations particularly those applicable to law enforcement.
  • Practices of computer applications and software; of Spillman Cad RMS Query Analyzer Livescan and Armani;.
  • Federal OSHA State and County regulations and policies regarding safe work practices.
  • Commercial Vehicle Safety Alliance (CVSA) laws Arizona Police Officer Standards and Training (AZ Post Rules) EPro / Transport the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB).

Skills in :

  • Maintain working relationships with other agency divisions the public employees and contractors.
  • Strong math critical thinking research and complex analysis.
  • Problem solving and conflict resolution interpersonal and employee relations.
  • Multi-tasking and time management of multiple and sometimes competing priorities and deadlines.
  • Decision making; oral and written communication in the preparation of clear concise reports correspondence and powerpoint presentations.
  • Google Platform.

    • Ability to :

  • Ability to read comprehend and interpret detailed complex written material.
  • Conduct research and compile findings; to handle a variety of complex sensitive and confidential materials simultaneously.
  • Prioritize work assignments and meet deadlines resolve issues; be tactful but diplomatic.
  • Remain professional under stress.
  • Work independently without supervision; interact tactfully persuasively and effectively demonstrating sensitivity in dealing with individuals from diverse backgrounds.
  • Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities.

    • Selective Preference(s) :

    2 or more years administrative and / or operations support experience meeting the KSAs.

    Pre-Employment Requirements :

    Valid Drivers license with acceptable driving record.

    As this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

    All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

    Benefits :

    The Arizona Department of Administration offers a comprehensive benefits package to include :

    Sick leave

    Vacation with 10 paid holidays per year

    Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).

    Health and dental insurance

    Retirement plan

    Life insurance and long-term disability insurance

    Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

    Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

    Retirement :

    Mandatory participation in the Arizona Retirement System (ASRS) is required.

    Contact Us :

    For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

    The State of Arizona is an Equal Opportunity / Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

    Required Experience :

    Unclear Seniority

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Customer Service Representative • Goodyear, Arizona, USA