Customer Care Representative- Talent Pipeline (US)

Customer Care Representative- Talent Pipeline (US)

Chicago

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment,  join us!

YOUR DAY TO DAY LIFE

We are looking for a Customer Care Representative- Talent Pipeline (US) in 401 N Michigan Ave, Suite 1400, Chicago, IL 60611 USA. Your mission will be to :

This is a talent pipeline posting. It is not for a current, active opening but is intended to gather interest from qualified candidates who would like to be considered for future opportunities with our team. If your background aligns with upcoming roles, a member of our Talent Acquisition team may reach out when a suitable position becomes available.

Be the primary interface for our customers. You will work together with your team to ensure customers are properly set up and welcomed. You will respond to customer requests in a timely manner to answer questions and resolve issues. You will also act as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed. You will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. Serving the unique needs of each customer is critical to Merieux NutriSciences’ overall success in growing the business.

• All Customer Care positions are hybrid, 3 days in Lab, 2 days remote. Preferred locations would be near one of our lab locations which include :

Salida, CA

Salt Lake City, UT

Chicago and Crete, IL

Minnetonka, MN

Gainesville, FL

Allentown, PA

Springfield, MO

Main activities :

Ensure customers are informed with information regarding test results that will be late or are out-of-specification.

YOUR PROFILE

Compensation Range : $47000 - $66000, depending on position and experience

Full Time Eligible Benefits Overview :

Comprehensive medical, dental, and vision insurance plans.

Generous paid time off (PTO) package to support work-life balance following state and local ordinances.

Optional 401(k) plan with employer matching contributions.

The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.

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WHY JOIN US?

Ready for the journey?

To apply please click on 'Apply now' button