Automotive Store Manager

Destination Monro

Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we're currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform. Destination Monro Your Career is Here! Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We're looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a destination for you at Monro. Contact us to learn more. Destination Monro! Your career is here.

About the Role

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates. This position supports Monro's vision to be America's leading auto and service tire service centers, trusted by our guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Salary Range : The range for this role is from $60,000 - $72,000. This role is eligible for additional compensation and incentives. Pay will be based on experience level.

Responsibilities

The Store Manager is responsible for :

• Developing sales and technical teammates to produce a consistent 5-star guest experience.
• Ensuring sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introducing tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Supporting teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Providing direction and oversight to other technicians and assisting where needed with services / repairs.
• Ensuring the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensuring expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Auditing courtesy inspections performed by teammates.
• Ensuring store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Scheduling guest appointments and assigning teammates according to their skill level for efficient and timely completion of vehicle services / repairs.
• Achieving Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
• Attending to all guest needs in areas of sales, service, complaints, and adjustments.
• Building guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assisting teammates in conveying repair and service needs to guests.
• Understanding and adhering to company policies and procedures, governmental standards including environmental codes, and ASNI / OSHA standards.
• Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintaining technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operating, utilizing, and maintaining all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines.
• Performing other duties as assigned and required.

Qualifications

The Store Manager should have :

Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust. Store Managers must be able to complete the following but not limited to :

Benefits

Monro offers a comprehensive benefits package including :

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon the Company's needs. Monro conducts criminal background checks for those positions with security and / or financial responsibilities. All background checks are conducted in accordance with applicable federal, state and local law, including but not limited to the Fair Credit Reporting Act. No applicant will be automatically disqualified because of a criminal record. Rather, the Company will consider the nature of the crime(s), when it occurred, the applicant's explanation, and the relationship to the position sought in making its determination. Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and / or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Employee Access Perks + Career Advancement Opportunities