Marketing Assistance / Customer Service Representative

Marketing Assistant / Customer Service Representative

A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure "survival of the littlest".

Competitive salary starting at $16 / hr, then moving to $18, and after first evaluation, to $20 / hr. Possibility of commission and bonuses depending on performance and milestones reached. Birthday off and paid, three-hour shift! Flexible schedules - scheduled around school or other jobs.

We are seeking a motivated and customer-service-oriented Marketing Assistant / Customer Service Representative to work part-time and join our team at British Swim School. In this role, you will be responsible for supporting our local marketing efforts and providing excellent customer service to our prospective customers. This position may grow into a full-time position.

Assist with the development and implementation of the school's marketing strategies and campaigns. Create social media content with photos, videos, and printed materials, and boost and manage the school's social media accounts on Facebook, Instagram, WhatsApp groups, NextDoor App, and other platforms. Assist with the distribution of marketing materials such as brochures, flyers, and email newsletters. Gather and analyze customer data and feedback to help inform marketing decisions. Foster and grow community relationships with school PTOs, mom's groups, Chamber of Commerce, and other related groups and institutions. Participate in local community events and outreach initiatives to promote the swim school. Assist with the registration and enrollment process for swim lessons. Maintain detailed records of prospective customer interactions and follow up as needed. Provide exceptional customer service to ensure a positive experience for all prospective customers.

1-2 years of experience in a customer service or marketing role. Strong communication and interpersonal skills, with the ability to interact with people of all ages. Proficient in using social media platforms and basic graphic design tools. Excellent organizational and time management skills. If you are a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at British Swim School.