Student IT Technician

Position Type :

Administration - Student Union

Date Posted : 2 / 13 / 2025

Location : San Jose, CA

Job Title : IT Technician

Classification Title : Student Assistant III

Job Code / Grade : Hourly, Non-Exempt

Department : IT Services

Supervisor : IT Specialists

L ocation : Student Union Administration Office

The Student Union of San Jose State University is 501(c) (3) nonprofit auxiliary that maintains two major facilities at San José State University in downtown San José, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.

Mission

The Student Union, Inc. of San Jose State University supports the development, growth, and well-being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.

Job Summary

Under the supervision of the IT Specialists, the IT Technician will provide general computer / help desk support to users within the Student Union, Inc via phone, remote and / or in-person. Accomplishing this by installing, supporting and maintaining computer workstations and systems.

Essential Functions and Tasks

• Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation
• Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers
• Install, maintain, troubleshoot, resolve and upgrade workstation hardware desktop operating systems issues and applications include, but are not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
• Troubleshoot both wired and wireless network connectivity and network-based systems (printers, biometric hand scanners, etc.)
• Assist in the administration, troubleshooting and maintenance of the IT based business systems; including, but not limited to : Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts
• Monitor and maintain campus IT provided enterprise solutions : Qualys, Sophos Central, Jamf and Intune
• Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record

Knowledge, Skills and Abilities (KSAs)

Minimum Qualification and Specifications

Physical Demands and Work Environment

The physical demands of this position are described below

Sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination (eye, hand, foot).

Minimum Hourly Salary : $20.00 - Maximum Hourly Salary : $22.75

Benefits

This position is employed through Student Union at San Jose State University which offers employees to receive 40 hours of sick pay during the calendar year.

Equal Opportunity / Affirmative Action

The Student Union of San José State University (SJSU) is an Equal Opportunity / Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, age, sex, marital status, pregnancy, disability, veteran's status, or sexual orientation consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination, and the affirmative recruitment of a diverse, multi-racial community of students, faculty and staff.

California State University (CSU) Learning & Development

Within the first month, all employees are required to complete the following compliance online training sessions through CSU Learn, the University's employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearn@sjsu.edu.

Background Check and Fingerprinting

Student Union employees are required to undergo and completed a successful background check that includes verification of employment and education, as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work they will be doing.

In some cases, the background check will include a credit check and / or a Department of Motor Vehicles check, as well as a check ofl icenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor, Accurate Background.

California Child Abuse and Neglect Reporting Act

All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.