JOIN OUR CUSTOMER SUCCESS TEAM - LEAD NURTURE CONVERSION SPECIALIST

Customer Success Specialist

Are you ready to take on a pivotal role on our team and helping transform prospective clients into loyal and raving fans in our community? This is not just a customer service role; it's a position for someone with the hunger to make a tangible impact on the client journey, while creating personal, meaningful connections. Our thriving F45 studio is on the lookout for an enthusiastic, high-energy Customer Success Specialist to join our team! We need someone who loves building relationships, thrives in fast-paced environments, and is passionate about helping people begin their fitness journey. If you're all about crushing KPIs and embodying our core value, Speed is King, then this is the role for you!

At F45 Cross Trails, our mission is clear : inspire change and build a healthier, happier community. We believe that through superior programs and steadfast support, we can help people achieve their fitness goals, sparking a wave of positive change throughout our community.

Our core values :

• Do the Boring Work : We go above and beyond to offer exceptional customer service. We do what others won't to ensure we get it right, every time.
• Speed is King : We move fast and don't wait for perfection. Taking action today is better than waiting for tomorrow.
• Be Your Own Boss : We hold ourselves accountable, manage our time well, and always strive to make the team stronger.
• Grow or Die : We believe in constant learning, growing, and improving. Standing still is not an option.
• Don't Sugarcoat It : We value truth and transparency, even when it's uncomfortable, because honesty leads to growth.
• Have Humility : We put the team first and never let ego get in the way of progress.
• Underpromise & Over Deliver : We aim to exceed expectations and provide exceptional value in all we do.

About the position :

As a Lead Nurture Specialist, you are the first point of contact for prospective clients, setting the tone for their journey with F45 Cross Trails. You are responsible for making leads feel valued, excited, and ready to experience what we have to offer. Your goal is to drive lead conversion by consistently hitting KPIs for scheduling and ensuring a high show rate for appointments. You'll play a key role in growing our community by nurturing relationships with potential clients and delivering outstanding service every step of the way.

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Salary will be based on experience and ability to meet performance expectations. We place significant emphasis on hitting key performance indicators (KPIs) related to scheduling, show, client engagement, and conversions. Your salary will be reviewed regularly and has the potential to consistently increase based on performance and your success in meeting or exceeding KPIs. This role rewards those who are driven, consistently achieve results, and contribute to the growth of our team and business. If you're motivated by results, this is the position for you!

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If you're still reading, we want you on our team! We need someone to take ownership of our lead nurture efforts and make it a true game-changer for our team. Ready to join a team that's passionate about fitness, community, and results? Apply now and be the key to driving growth and building lasting relationships at F45 Cross Trails!