Assistant Housekeeping Manager

Housekeeping Assistant Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment surrounding you with the spirit of one of the world's top yachting locales.

About the Role

The Housekeeping Assistant Manager supports the Assistant Director of Housekeeping in overseeing the cleanliness and upkeep of guest rooms and public areas to exacting standards. This role leads a team of 6570 employees, including Room Attendants, Coordinators, House Attendants, and Laundry Attendants, and is responsible for staffing, training, scheduling, and performance management in this hands-on leadership role.

This is a mixed-use property, offering both luxury hotel accommodations and private residences.

What You Will Do

Support the housekeeping leadership team in overseeing daily operations, ensuring smooth execution and adherence to brand standards.

Supervise and provide hands-on support to a team of approximately [# of team members], including scheduling, task assignment, and performance management.

Assist in recruiting, onboarding, and training new team members to maintain a high-performance, service-oriented culture.

Monitor the quality and consistency of room cleanliness and condition, ensuring guest satisfaction and operational efficiency.

Conduct daily inspections and audits in assigned areas to ensure compliance with safety, cleanliness, and brand expectations.

Address guest or resident concerns promptly and professionally, resolving issues with empathy and sound judgment.

Collaborate with other departments (e.g., Engineering, Front Office, Security) to support cross-functional goals and operational needs.

Maintain accurate administrative records including schedules, timekeeping, supply usage, and incident reports.

Lead and participate in daily briefings, department meetings, and ongoing training initiatives.

Act as Manager on Duty for the department in the absence of the [Department Head].

What You Bring

At least 12 years of housekeeping or front office experience, preferably in a luxury hotel or resort.

Excellent personal presentation and interpersonal skills.

Extensive knowledge of luxury standards.

Strong time management skills : ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

Ability to operate all computer equipment necessary to perform the job; knowledge of Opera, HotSOS, and Microsoft Office preferred / is a plus.

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

Ability to lift, carry, and move up to 30 lbs. Ability to stand and walk for extended periods of time.

What We Offer :

Competitive salary, wages, and a comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Full-time. This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays.

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.