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Director of Operations
Director of OperationsThe Ward Law Group, PL • Miami Lakes, Florida, USA
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Director of Operations

Director of Operations

The Ward Law Group, PL • Miami Lakes, Florida, USA
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  • serp_jobs.job_card.full_time
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We are seeking a strategic and data-driven Director of Operations to lead the firms operational infrastructure and ensure optimal performance across multiple departmentsincluding Senior Production Medical Management and Reductions.

This executive-level role reports directly to the Vice President of Operations and serves as a key partner in driving organizational strategy process excellence and performance alignment across the firm. The ideal candidate will bring a blend of strategic foresight analytical insight and people-first leadership to deliver measurable results and sustainable growth.

Key Responsibilities

Strategic Leadership & Operational Oversight

  • Direct daily and long-term operations of multiple business units ensuring alignment with firm-wide strategic goals.
  • Lead senior managers and department heads to maintain exceptional performance efficiency and client service.
  • Develop scalable systems and processes that support the firms growth trajectory and operational consistency.
  • Partner closely with the VP of Operations and Executive Leadership Team to set strategic priorities and operational targets.

Data-Driven Performance Management

  • Design and manage a firm-wide performance framework anchored in measurable KPIs and real-time analytics.
  • Analyze operational data to identify trends risks and opportunities for improvement.
  • Deliver strategic insights and recommendations to the VP of Operations and senior leadership for decision-making.
  • Implement tools and dashboards to improve data visibility accountability and reporting efficiency.

    • Organizational Development & Team Leadership

  • Lead and inspire a culture of performance accountability and continuous improvement.
  • Coach and mentor senior managers empowering them to execute at a high level and achieve departmental KPIs.
  • Develop and execute customized training and development plans to build operational leadership capacity.
  • Ensure departmental objectives are met while fostering a collaborative people-centered environment.

    • Process Optimization & Execution Excellence

  • Identify operational bottlenecks and lead process reengineering initiatives that enhance productivity and efficiency.
  • Oversee the design and implementation of cross-functional improvements that positively impact client experience and profitability.
  • Champion a proactive data-informed approach to problem-solving and performance correction.

    • Cross-Departmental Collaboration & Strategic Initiatives

  • Collaborate with executive and departmental leaders to ensure operational goals align with the firms strategic vision.
  • Lead high-impact initiatives that improve client outcomes streamline workflows and elevate service delivery.
  • Serve as a trusted advisor to the VP of Operations and other leaders offering operational insights that inform firm strategy.

    • Qualifications :

    Experience & Background

  • 7 years of progressive leadership experience in operations performance management or business strategy (law firm or professional services experience preferred).
  • Experience managing large multi-layered teams (50 indirect reports 5 direct reports).
  • Proven record of implementing data-driven operational improvements in high-growth environments.
  • Strong background in KPI management workflow optimization and organizational leadership.

    • Skills & Competencies

  • Strategic thinker with exceptional analytical problem-solving and organizational skills.
  • Strong leadership presence and the ability to influence across multiple levels of the organization.
  • Excellent communication and presentation skills for executive and team audiences.
  • Results-oriented and highly accountable with a strong focus on execution and measurable outcomes.
  • Fluent in English; Spanish proficiency preferred.

    • Additional Information :

    What We Offer

  • A leadership position in one of the regions most dynamic and mission-driven law firms.
  • Competitive executive compensation package with performance incentives.
  • Comprehensive benefits : health insurance 401(k) match PTO and professional development opportunities.
  • A collaborative culture that values innovation service and excellencewhere your leadership directly drives impact.

    • All your information will be kept confidential according to EEO guidelines.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

    Experience : years

    Vacancy : 1

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    Director Of Operation • Miami Lakes, Florida, USA

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