Quality Engineering Manager

Responsibilities

Include but are not limited to the following :

• Key contact with customers for quality, service, and delivery issues and ensures the entire job focus to be timely, effective, and responsive to the customer
• Serve as a representative during audits by customers
• Support the customer by providing technical assistance through information sharing, research, and special projects
• Responsible for writing, revising, reviewing, and / or approving Product Specifications, Delivery Specifications, and other customer and / or product specific specifications and ensure these are upheld to the customer's expectations
• Work with Applications and Development to review documentation to ensure new product lines meet CSP Quality System and customer requirements
• Responsible for writing and / or approving Run Time Plans, test protocols, and summary reports for existing and developmental products related to existing and potential customers
• Responsible for writing new procedures, revising, reviewing, and / or approving for new and current processes
• Evaluate data from production and research / experiments and put into presentable format for internal and external use
• Lead and coordinate special projects to support and promote quality and productivity at CSP.
• Manage the Quality Engineering Department through training and coaching / mentoring of procedures, deviations, and continuous improvement / DMAIC projects
• Support the development of the Quality Engineering Department through training, networking, and work experiences that help them achieve their career goals and interests
• Direct and assist internal activities as a management representative when necessary
• Responsible for developing and driving internal metrics within the Quality Engineering Department
• Ascribes to and supports Aptar Vision, Core Values, and Rules of Leadership

Qualifications / Education / Special Skills